Frequently Asked Questions
What materials are your jewelry pieces made from?
Our jewelry is crafted from premium-quality stainless steel, offering exceptional durability, resistance to tarnishing, and long-lasting shine.
Is your jewelry waterproof?
Yes. Our stainless steel jewelry is waterproof and designed to withstand everyday wear, allowing you to enjoy your favorite pieces with confidence.
Is your jewelry hypoallergenic?
Absolutely. Our jewelry is hypoallergenic and suitable for most sensitive skin types, ensuring comfortable wear throughout the day.
Will the jewelry tarnish or lose its color?
Stainless steel is known for its durability and resistance to fading, tarnishing, and corrosion. With proper care, your jewelry will maintain its shine and appearance for years to come.
What are your shipping rates?
We offer the following shipping options:
- Box Now: €2.00
- ACS Courier: €4.50
Shipping costs are calculated and displayed at checkout before payment is completed.
How long does delivery take?
Orders are typically processed and dispatched within 1–2 business days. Delivery times may vary depending on your location and the selected shipping method.
Do you accept returns or exchanges?
Yes. We accept returns and exchanges in accordance with our return policy. If you require assistance, please contact our customer support team and we will be happy to help.
Is the jewelry delivered in gift-ready packaging?
Yes. Every order is carefully packaged in elegant, gift-ready packaging, making it perfect for personal use or gifting.
How can I contact customer support?
For any inquiries regarding products, orders, or shipping, please contact us via email or through our social media channels. Our team is committed to providing prompt and professional assistance.
Are online payments secure?
Yes. All transactions are processed through secure and encrypted payment gateways to ensure the safety and confidentiality of your personal and payment information.